Training Course:

Professional Assertiveness - [Key Notes]


Overview:

Do you feel that co-workers see you as too passive or aggressive in your professional career? Do you wonder if there is a more appropriate professional style? Do you want to know how to develop your professional style? Do you feel you could develop your assertive communication techniques? Do you feel that you may not listen to your co-workers? Or do you feel that you need to develop your constructive feedback techniques? If you answered yes to any of these questions, it's a good time to learn to be an assertive business professional. This course will guide you as you move into a proactive, responsible, professional style. You'll learn methods to help you identify an appropriate assertive style and strategies to prepare you use that style. You'll also learn how to implement the assertive style in your work environment. You will learn how to develop your assertive communication technique by developing your proactive listening and constructive feedback strategies. With the assistance of this course, you'll no longer worry about being "too passive" or "too aggressive."


Target Audience:

Business professionals, managers, executives, & supervisors


Lesson Objective:

Becoming an Assertive Professional
- Recognize benefits of learning change strategies for becoming an assertive business professional.
- Identify questions to ask to determine personal professional style.
- Match the methods for achieving an assertive professional goal with the corresponding statements.
- Match the guidelines for modifying his or her personal professional style with the corresponding statements.

Proactive Listening Strategies
- Recognize the value of learning proactive listening strategies.
- Assess an interaction in a business scenario to determine whether someone was successful as an active listener.
- Assess an interaction in a business scenario to determine whether someone was successful as an effective listener.
- Apply the appropriate methods for using assertive questioning in a given business scenario.

Constructive Feedback Strategy
- Recognize benefits of using constructive feedback strategies.
- Assess an interaction in a business scenario to determine whether someone successfully used the steps to clarify the feedback strategy.
- Assess an interaction in a business scenario to determine whether someone successfully used the steps necessary to give positive feedback.
- Apply the appropriate methods for providing constructive criticism in a business scenario.
- Match guidelines for saying no responsibly with corresponding statements.


SkillSoft ID: COMM0171

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Training Course:

Assertiveness from the Inside Out - [Key Notes]


Overview:

Do you sometimes wonder if there's a way to alter your professional style--to change yourself from the inside out? Do you want to develop your professional assertive style? Do you want to learn about strategies that can help you interact assertively with others in the workplace? Are you placed in situations where assertive negotiations are needed? Now is a good time to enhance your professional assertiveness skills if you answered "yes" to any of these questions. This course will guide you as you move into a more decisive, more effective professional style. You'll learn about methods that can help you build and strengthen your assertive style and strategies to prepare you to act more assertively. You'll also learn how to implement your new, assertive style as you negotiate with other professionals, develop teams and partnerships, and cope with opposition. With the assistance of this course, you'll develop into the assertive professional you've wanted to be.


Target Audience:

Business professionals, managers, executives, & supervisors


Lesson Objective:

Developing Your Assertive Style
- Recognize benefits of learning action strategies for being an assertive business professional.
- Match strategies for building an assertive professional style with corresponding statements.
- Identify guidelines to follow to enhance an assertive professional style.
- Determine whether a person successfully strengthened his assertive style in a given business scenario.
- Identify strategies to use for sharpening one's assertive style.

Self-development Strategies
- Recognize the value of learning assertive self-development strategies.
- Match methods for taking a positive approach with corresponding statements.
- Determine whether a person was successful in developing accountability in a given business scenario.

Assertive Interactions
- Recognize benefits of learning interaction strategies to become an assertive business professional.
- Identify the primary steps for developing a winning team style.
- Determine whether a person followed the steps for successful negotiation in a business scenario.
- Apply the necessary steps to establish a productive partnership in a given business scenario.
- Identify methods for dealing effectively with opposition.


SkillSoft ID: COMM0172  

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